Introduction

GMV provides an SMS (text message) service, which uses a local area phone number unique to each transit agency. This service is designed for public use by riders of the transit system to receive arrival predictions and alerts related to the transit system, and its Terms & Conditions are available below.

All terms below are effective in their current form as of July 24, 2026.

 

SMS Service Terms & Conditions

These Terms and Conditions govern your use of the SMS transit information service (the “Service”) operated by GMV and provided on behalf of local transit agencies.

  1. Description of Service

The Service allows riders to receive transit information, including arrival predictions, service alerts, and other transit-related notifications via SMS text messaging. SMS messages are sent to and from local area phone numbers unique to each agency.

  1. Opting In

You may request transit information on demand by texting a bus stop number to the Service. These messages are sent only in response to your request and do not subscribe you to recurring alerts.

To subscribe to recurring service alerts, text “ALERTS” to the Service. You will receive a confirmation message, after which you may receive recurring alerts related to transit service provided by the transit agency.

  1. Message Frequency

Message frequency varies based on your use of the Service and any alert subscriptions you elect to receive.

  1. Message & Data Rates

Message and data rates may apply. Charges are determined by your mobile carrier and service plan.

  1. Opting Out

You may stop messages in one of two ways:

Stop service alerts only: Reply “NOALERTS” to any message at any time. You will stop receiving recurring service alerts but can still text a bus stop number to request arrival predictions. Reply “ALERTS” to subscribe again.

Stop all messages: Reply “STOP” to any message. You will no longer receive service alerts or arrival predictions by text. To resume texting with the Service, reply “START”. Replying START restores messaging but does not, by itself, re-subscribe you to service alerts — text “ALERTS” to receive alerts again.

  1. Help

For assistance, reply “HELP” to any SMS message or contact the transit agency through its customer service channels.

  1. Privacy

Information collected through the Service is subject to the SMS/IVR Privacy Policy, available at: http://gmvtransit.com/privacy

  1. Service Availability

The Service is provided on an “as available” basis. We do not guarantee that the Service will be available at all times or that all transit information, arrival predictions, or alerts will be error-free, complete, or current.

  1. Changes to These Terms

We may update these Terms and Conditions from time to time. Continued use of the Service after any updates become effective constitutes acceptance of the revised Terms.

  1. Contact Information

If you have questions regarding these Terms and Conditions, please contact us via http://gmvtransit.com/contact